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HomePrivacy Policy
Privacy Policy
Your privacy is fundamental to everything we do. This policy explains how we collect, use, and protect your personal information and brainwave data.
Last Updated: December 15, 2024
GDPR Compliant
Privacy at a Glance
What We Do
- Encrypt all your brainwave data
- Process data locally when possible
- Give you full control over your data
- Follow strict data minimization principles
What We Don't Do
- Sell your personal data to anyone
- Share brainwave data with third parties
- Use your data for advertising
- Store data longer than necessary
Information We Collect
Personal Information
- Name, email address, and contact information when you create an account
- Payment information when you make a purchase (processed securely through third-party payment processors)
- Communication preferences and customer support interactions
Brainwave Data
- EEG sensor readings and brainwave patterns during neurofeedback sessions
- Training session data, progress metrics, and performance analytics
- Device usage patterns and application interaction data
Technical Information
- Device identifiers, IP addresses, and browser information
- App usage analytics and crash reports
- Location data (only if explicitly permitted by you)
How We Use Your Data
Service Provision
- Provide personalized neurofeedback training experiences
- Track your progress and generate insights about your brain training
- Improve our algorithms and training programs
Communication
- Send you important updates about your device and training
- Provide customer support and technical assistance
- Share educational content and research findings (with your consent)
Research & Development
- Conduct anonymized research to improve neurofeedback technology
- Develop new training programs and features
- Contribute to scientific understanding of brain training (only with explicit consent)
Data Protection & Security
Encryption & Storage
- All brainwave data is encrypted using AES-256 encryption
- Data is processed locally on your device whenever possible
- Cloud storage uses military-grade security protocols
Access Controls
- Strict employee access controls with multi-factor authentication
- Regular security audits and penetration testing
- Compliance with ISO 27001 and SOC 2 Type II standards
Data Minimization
- We collect only the minimum data necessary for service provision
- Automatic deletion of unnecessary data after specified retention periods
- Regular data audits to ensure compliance with privacy principles
Data Sharing & Third Parties
We Never Share
- Your personal brainwave data with any third parties
- Individual training results or personal insights
- Any data that could identify you personally without explicit consent
Limited Sharing
- Anonymized, aggregated data for scientific research (with your consent)
- Technical data with service providers under strict data processing agreements
- Legal compliance data when required by law
Service Providers
- Cloud hosting providers (AWS, Google Cloud) with GDPR compliance
- Payment processors (Stripe) for secure transaction handling
- Analytics providers for app performance monitoring
Your Privacy Rights
Data Access & Control
- Request a copy of all personal data we hold about you
- Correct or update any inaccurate personal information
- Delete your account and all associated data at any time
Consent Management
- Withdraw consent for data processing at any time
- Opt out of research participation without affecting service quality
- Control marketing communications and data sharing preferences
Data Portability
- Export your training data in a standard format
- Transfer your data to other neurofeedback platforms
- Receive regular data reports and insights
Questions About Your Privacy?
If you have any questions about this Privacy Policy, your data rights, or how we handle your information, please don't hesitate to contact us. We're committed to transparency and will respond to all privacy inquiries within 72 hours.
Email:privacy@neuroband.com
Address:
NeuroBand UG (haftungsbeschränkt)
Data Protection Officer
Friedrichstraße 123
10117 Berlin, Germany